Contact Center Pipeline
DECEMBER 28, 2022
We live in a challenging, high-stress time that has become known as the new normal. Unfortunately, it has led too often to frayed tempers, rudeness, and a lack of respect. All of which collide in the contact center, resulting in caller and agent frustration and dissatisfaction. There is no excuse for such behavior, by anyone. […].
ShepHyken
DECEMBER 28, 2022
Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .
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Callminer
DECEMBER 28, 2022
Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more.
HelpCrunch
DECEMBER 28, 2022
A good FAQ page is a great asset for any customer-facing website. However, for eCommerce, it often becomes a critical component that can influence purchase decisions. So, let’s see how to make an eCommerce FAQ [ … ]. The post Top 9 eCommerce FAQ Page Examples and Improvement Tips appeared first on HelpCrunch blog.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
JivoChat
DECEMBER 28, 2022
If you are new to using TikTok and want to discover how to see who viewed your TikTok, we have good news for you. The platform interface is very intuitive and it just takes a few steps to check who is visiting your profile. Having access to how many people are interested in your TikTok content is important data, mainly if your profile is focused on promoting a brand.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
JivoChat
DECEMBER 28, 2022
Learning how to go live on Instagram can help you explore another alternative to become closer to your target audience, and engage with them. When you make an Instagram live, your followers have the opportunity to talk directly to you and receive an answer at the same time, That’s great when it comes to showing them that you or your brand see them and worry about what they need and think.
Quality Contact Solutions
DECEMBER 28, 2022
Keeping customers loyal to your business is crucial for the success and growth of any company. Not only do loyal customers provide a steady stream of revenue, but they also tend to spend more, refer friends and family, and provide valuable feedback that can help improve your products and services. If customer retention is not at the forefront of your business’ strategic plan, it should be.
AnswerConnect
DECEMBER 28, 2022
This December, AnswerConnect donated to Yosemite Conservancy to support their vital work protecting Yosemite National Park for future generations. The post Supporting America’s best loved parks with Yosemite Conservancy: AnswerConnect’s December Giving Back partner appeared first on AnswerConnect Blog.
LiveVox
DECEMBER 28, 2022
If you’re running a call center, then you want to know how to decrease average handle time in a call center. This can be a challenge, but with the right strategies in place, it is definitely achievable. After all, a high AHT can lead to customer dissatisfaction and lost revenue. In this article, we cover […]. The post How to Decrease Average Handle Time in a Call Center appeared first on LiveVox.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
kommunicate
DECEMBER 28, 2022
Last Updated on December 28, 2022 ChatGPT took the internet by storm. A whopping 1 million users in 5 days of release. The OpenAI Team quickly realized that there needed to be checks and balances in place. Because people were asking the AI tool methods on how to build Molotov cocktails. Someone asked the tool [.]. The post ChatGPT – The Google Killer?
CSM Magazine
DECEMBER 28, 2022
The key to success in the business world is sales, and you can get return sales from loyal customers who trust your brand by making sure their customer experience is a pleasant one. Even in the realm of legal protection, the business side of it entails ensuring quality customer experience. People want a stress-free experience from services they pay for.
Hodusoft
DECEMBER 28, 2022
What is Call Center Management? Need, Metrics, and Best Practices. Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. By implementing call center management, organizations can accurately measure, monitor, and optimize their performance.
Nicereply
DECEMBER 28, 2022
What did you like the most and what caught your attention? Let’s look at the best support content of 2022. A new year is just around the corner. This is why we look at the content you liked the most during 2022. The Nicereply team would like to thank you for spending time and attention on our blog. It means a lot to us! Stay tuned, some exciting content is coming your way in 2023.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Calltools
DECEMBER 28, 2022
You may refer to your business as a call center, but chances are you offer omnichannel solutions for customer service. Your current or potential clients should be able to reach you by phone, but today’s consumer expects other options, such as email, chat box, social media, or customized apps. They may also not answer phone calls but prefer that you reach out using another method, such as SMS. .
Anexa BPO
DECEMBER 28, 2022
As businesses continue to grapple with the challenges of the digital age, the importance of Business of Experience (BX) will only continue to grow. Here are a few key reasons why BX is the future of business: The rise of e-commerce and digital touchpoints has increased the importance of CX. With the proliferation of online shopping and the availability of endless options, customers have become more discerning and have higher expectations for the overall shopping experience.
Zappix
DECEMBER 28, 2022
In response to the continued demand for automated self-service solutions for customer service call centers, the leading Visual Self-Service solutions provider has signed two new customers. Zappix, the leading Visual Self-Service solutions.
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