Beyond Philosophy

SEPTEMBER 4, 2017

Walmart is debuting a towering new kiosk that makes it easier to pick up online orders in your local Walmart store. Early reviews of Walmart’s “pickup tower” give it a thumbs up. In about 20 Walmart stores, you can scan a barcode on your phone at the bright red 16-foot-tall tower in the front of the store. A door opens, your item appears, and you’re done.

Consulting 397

Consulting Consulting Technology Customer Experience 397

Callminer

SEPTEMBER 4, 2017

With the introduction of the Open Water initiative in April 2017, UK water suppliers are facing new competition for business customers.

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Steve DiGioia

SEPTEMBER 4, 2017

This original article was written by Steve DiGioia. Well I think it’s very easy to answer; face-to-face communication is definitely more difficult. When you’re dealing with somebody face to face you’re not just listening to the words they are saying, you are also judging them by the actions of their entire body. You’re looking at their eyes and their hand gestures.

Customer Service 185

Customer Service 185

ShepHyken

SEPTEMBER 4, 2017

Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The top five things you hate most about customer service by Sarah Ingrams . (Which?) Whether you’re buying new gadgets, planning a holiday or managing your finances, everyone has to deal with customer service from time to time.

Customer Service 158

Customer Service Benchmark Customer Care Finance 158

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Russel Lolacher

SEPTEMBER 4, 2017

Relationships: Personal, business and customer are all the same. Sure the intent is different but when it comes down to how we make those connect, it doesn’t really matter the situation, because people are people. And to connect with people, it’s important to understand it’s an emotional exercise and it’s always taken personally.

Personalization 154

Personalization Upselling 154

The Center for Client Retention

SEPTEMBER 4, 2017

Today we are excited to feature a guest blog post from Emma Miller. The quality of your product is essential for acquiring customers and keeping them, right? By all means! Another crucial detail is packaging because some say that it’s equally important as the product itself. Still, something else is the key to winning your customers over and making them come back for more, and that something is emotional engagement.

Customer retention 61

Customer retention Surveys Feedback Marketing 61

HelpCrunch

SEPTEMBER 4, 2017

No doubt, growth is vital for a startup. But expanding your customer base is not the only way to get established on the market. In the situation when resources are limited, a well-thought retention strategy [ … ]. The post Customer retention for a startup’s success: 13 bulletproof tips appeared first on HelpCrunch blog.

Customer retention 59

Customer retention Marketing Customer Service 59

VocalCom

SEPTEMBER 4, 2017

While the modern digital world has created new opportunities for customer engagement, companies also face new challenges. Customers expect seamless experiences, but they also seek security and privacy. Consequently, building trust is essential to creating the kinds of experiences that keep customers coming back. Here are seven ways to build customer trust in our digital world.

Contact center software 48

Contact center software Interactive Voice Response Contact Center Sales 48

SoliCall

SEPTEMBER 4, 2017

Background. Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction.

Call Center 45

Call Center Accountability Analytics Technology 45

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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