features 
Babelforce
FEBRUARY 17, 2022
and highlight nine features of call center software to look out for. 9 Must-Have Call Center Software Features. Instead, we’re focusing on the high-level features that enable the tool you choose to meet your changing needs over time. #1 Just look for a product with features you like and then start implementation.
Lumoa
FEBRUARY 17, 2022
Loving all of these new features? This should make the process smoother as you’ll know exactly why your Excel might be having issues. Wondering what previous releases we have had? Check out Product news page to stay up to date with Lumoa! Wish we were developing something else? Reply to this post with your thoughts!
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JivoChat
FEBRUARY 17, 2022
The best solution is to show them a software option that is focused on solving their demands, instead of offering a thousand features. The focus, when communicating with your target audience, shouldn’t be solely on your software features, but on how they can be applied to solve the customer’s problems.
JustCall
FEBRUARY 17, 2022
Sales dialer has a feature that provides you with local numbers that reflect on the recipients’ caller IDs. This means your sales reps need not waste time scrolling down the contact list, manual dialing, and waiting for their recipients to answer the calls. Boosts conversion rate per rep. This improves the chances of answered calls.
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Special features on grocery and convenience stores! This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Where to focus to drive the greatest impact.
Quiq
FEBRUARY 17, 2022
To market your business through text messaging, follow these important tips: Increase engagement with compelling content: Use all of text messaging’s rich features to spark interest in your audience. And they’re extremely effective. Personalize messages: Cultivate the 1:1 experience your customers crave.
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Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.
Advertiser: Interactions LLC
Customer satisfaction has become more important than price or any individual feature. In today’s hyper-competitive market, every business must become a customer experience-first business. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.
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Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
Gain practical tips from case studies featuring leading companies. And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Learn the tools to allow agents to deliver remarkable experiences.
Advertiser: Vanilla Forums
Crucial enterprise community features to look for when assessing vendors. This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How community addresses key challenges.
Advertiser: ZoomInfo
Five essential features to consider when assessing the vendor landscape. Using ZoomInfo’s exclusive research, third-party studies, and analyst briefs, this eBook aims to help B2B sales leaders better understand: Different ways prospecting solutions maximize sales productivity and effectiveness.
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Learn the basics of what’s new in Google Analytics 4, and how to use those features to build a measurement strategy that includes call tracking metrics aligned with your team’s goals.
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The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Speaker: Laura Sikorski, Contact Center Consultant
Robust Contact Center software features that will enhance your operation. Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them. ROI from technology improvements. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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