Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Today, we are going to discuss some areas you can look at to do just that. I didn’t like shopping for years. I hated creating a bloody list and taking it up to the store because it wasn’t convenient.

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

Callminer

NOVEMBER 4, 2018

Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest.

Contact Center 182

Contact Center 182

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Today, we are going to discuss some areas you can look at to do just that. I didn’t like shopping for years. I hated creating a bloody list and taking it up to the store because it wasn’t convenient.

Customer Experience 188

Customer Experience Banking Transportation Entertainment 188

Omnicus

NOVEMBER 4, 2018

Acquire and retain more customers with an outstanding customer service team If you consider customer service as a cost to your business, think again. Did you know that 70% of buying decisions are based on how the customers feel they’re being treated and 7 in 10 Americans are willing to spend more with companies that provide excellent customer service?

Customer Service 72

Customer Service 72

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Contact Center Geek

NOVEMBER 4, 2018

This year’s Customer Contact West conference was held at the Arizona Biltmore in Phoenix. I really enjoy this event every year. It’s a smaller conference, I believe around 350 attendees, but the events and content are huge! The format of the sessions are great. The Frost & Sullivan team does a great job mixing up keynotes, general sessions, interactive sessions, panels and roundtables so there are so many opportunities to learn and connect with other customer contact and customer experience

Technology 48

Technology Enterprise Analytics Contact Center 48

TRUSTID

NOVEMBER 4, 2018

Advanced telephone scammers can manipulate any phone number to trick individuals into thinking their bank is contacting them. They do this by using any number of Caller ID spoofing technologies available on the Internet. According to the recent Fortune article, “A Convincing, New Phone Phishing Scam Wants Your Banking Secrets. Here’s How to Stay Secure,” of the tens of billions in fraud-related losses in the United States each year, old-fashioned phone scams make up a significant portion of the

Call Center 48

Call Center Banking Engineering Contact Center 48

Contact Center Geek

NOVEMBER 4, 2018

This year’s Customer Contact West conference was held at the Arizona Biltmore in Phoenix. I really enjoy this event every year. It’s a smaller conference, I believe around 350 attendees, but the events and content are huge! The format of the sessions are great. The Frost & Sullivan team does a great job mixing up keynotes, general sessions, interactive sessions, panels and roundtables so there are so many opportunities to learn and connect with other customer contact and customer experience

Technology 48

Technology Enterprise Analytics Contact Center 48

Help Scout

NOVEMBER 4, 2018

At Help Scout, we believe in helping people build fulfilling careers in customer service and support. In our “Understanding Customer Service Jobs” posts, we showcase different roles suited to customer service professionals. Improving your individual skills and abilities is always worthwhile, but in a growing support team there are other ways to make a broader impact.

Customer Support 40

Customer Support Technical Support Service level Customer Service 40

Freshcaller

NOVEMBER 4, 2018

Welcome to Freshdesk Blogs Sites. This is your first post. Edit or delete it, then start blogging! The post Hello world! appeared first on Freshcaller Blog — Reimagining call center software for all businesses.

call center software 40

call center software Call Center 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Zingtree

NOVEMBER 4, 2018

If you’re running live support or a contact center with Freshdesk, you’ll want to use the latest Zingtree Freshdesk app for Agent Scripting. This update supports the new Freshdesk Mint interface and helps guide live agents to solve problems and follow processes. With a single button click, your decision trees appear like this in Freshdesk: Note: This app will appear in the Freshdesk App Marketplace soon, but here’s how to install it today.

Scripts 48

Scripts Feedback Contact Center Call Center 48