Sun.Nov 04, 2018

How to Make Your Customer Experience Convenient

Beyond Philosophy

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Today, we are going to discuss some areas you can look at to do just that. I didn’t like shopping for years.

6 Essential Qualities of the Best Customer Service Reps

Omnicus

Acquire and retain more customers with an outstanding customer service team. Customer Experience Customer Service

How to Make Your Customer Experience Convenient

Beyond Philosophy

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Today, we are going to discuss some areas you can look at to do just that. I didn’t like shopping for years.

Securing your call center environment from impersonators

TRUSTID

Advanced telephone scammers can manipulate any phone number to trick individuals into thinking their bank is contacting them. They do this by using any number of Caller ID spoofing technologies available on the Internet.

The Difference Between Customer Experience and Customer Feedback

Managing the CX is vastly different from soliciting customer feedback. Here’s why traditional customer feedback approaches (CSAT, NPS) are not enough to affect positive, customer-centric change.

Frost & Sullivan Customer Contact West 2018

Contact Center Geek

This year’s Customer Contact West conference was held at the Arizona Biltmore in Phoenix. I really enjoy this event every year. It’s a smaller conference, I believe around 350 attendees, but the events and content are huge! The format of the sessions are great.

Hello world!

Freshcaller

Welcome to Freshdesk Blogs Sites. This is your first post. Edit or delete it, then start blogging! The post Hello world! appeared first on Freshcaller Blog — Reimagining call center software for all businesses