ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. In a Tumultuous Market, Target Companies That Always Put the Customer First, Cramer Says by Julie Coleman (CNBC) In times of market turbulence, CNBC’s Jim Cramer advised investors on Tuesday to focus on companies that make customer service their core philosophy.

Customer Service 163

Customer Service Customer Experience Customer centricity B2C 163

Tethr

MAY 28, 2023

J.D. Power and Tethr are launching Conversation Analyzer–a new diagnostic that combines J.D. Power’s CX expertise with insights from Tethr.

Customer Experience 143

Customer Experience 143

Call Design

MAY 28, 2023

FOR IMMEDIATE RELEASE SYDNEY, AUSTRALIA, 21 April 2023 – Call Design, a leading provider of workforce optimisation solutions, is pleased to announce its new status as Alvaria’s first and currently only GLOBAL Diamond Partner. This prestigious partnership signifies a significant milestone in Call Design’s ongoing commitment to delivering exceptional services and solutions to contact centres in Australia and the United States.

Customer Experience 78

Customer Experience Employee engagement Coaching Management 78

Tethr

MAY 28, 2023

Upgrade your call center agent training so they can upgrade the service they provide to your customers. Set them up for success.

Call Center 125

Call Center 125

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

Contact Center

Anexa BPO

MAY 28, 2023

In today’s highly competitive business landscape, organizations are increasingly recognizing the pivotal role of customer experience (CX) in driving growth and achieving long-term success. The era of product-centric approaches has given way to a customer-centric mindset, where companies prioritize delivering exceptional experiences at every touchpoint.

Customer centricity 52

Customer centricity Customer Experience outsourcing Feedback 52

Tethr

MAY 28, 2023

Traditional QA processes can be too binary. Today, we discuss the call center quality assurance best practices that make a real difference.

Call Center 118

Call Center Best practices 118

Tethr

MAY 28, 2023

If you're not regarding all touchpoints when measuring customer engagement, you're not getting the full picture of the customer experience.

Customer Experience 117

Customer Experience 117

Tethr

MAY 28, 2023

In a volatile market where one interaction can compromise an entire experience — what does an effortless customer interaction look like?

Marketing 118

Marketing 118

Tethr

MAY 28, 2023

Improve your CX, customer service, and the overall call center experience by liberating your voice data. and other tricks of the trade.

Call center experience 118

Call center experience Call Center Customer Service 118

Advertiser: ZoomInfo

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

Sales

Tethr

MAY 28, 2023

If you're implementing a VoC program, make sure to take that multichannel feedback and transform it into improvements that enhance CX.

Multichannel 117

Multichannel Feedback 117

Tethr

MAY 28, 2023

Organizations can use TEI to automate follow-up actions with at-risk customers in order to achieve a closed loop customer experience.

Customer Experience 117

Customer Experience 117

Tethr

MAY 28, 2023

Maintain contact center morale with these 7 tips and tricks! If you aren't proactive, your agents might already have one foot out the door.

Contact Center 114

Contact Center Morale 114

Tethr

MAY 28, 2023

It's important for places of business to be proactive with their return-to-work plan as we grow nearer to reopening most operations.

117

117

Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.

Feedback

Tethr

MAY 28, 2023

Harnessing AI and CX together is about knowing what works for your business to help you do more and become more for your customers.

117

117

Tethr

MAY 28, 2023

Is your organization keeping track of repeat call volume? Are you puzzled as to what is causing those repeat contacts? We can help!

117

117

Tethr

MAY 28, 2023

TEI alerts businesses to customer friction right away so agents can improve the handling of tough situations and enhance overall CX.

117

117

Tethr

MAY 28, 2023

Tethr employees support a culture of action as they strive to unlearn racism & make space for conversations on the George Floyd tragedy.

115

115

Advertiser: ZoomInfo

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

Sales

Tethr

MAY 28, 2023

Learn how to improve your sales close rate using Tethr to measure sales pitch effectiveness. Never wonder what pitch works best again.

Sales 115

Sales 115

Tethr

MAY 28, 2023

Want better call center agent onboarding? Look no further. The Agent Impact Score (AIS) makes it easy to onboard new agents quickly.

Call Center 116

Call Center 116

Tethr

MAY 28, 2023

Your frontline employees set the stage for the customer experience. When you fail to engage and empower them, your CX takes a hit.

Customer Experience 116

Customer Experience 116

Tethr

MAY 28, 2023

Learn how to reduce disloyalty with TEI in this short video, as Tethr expert Matt Dixon explains what the Tethr Effort Index can do.

114

114

Advertisement

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.

Contact Center

Tethr

MAY 28, 2023

Are your agents being evaluated by things that make a real difference to business outcomes? Or just meaningless QA scorecard criteria?

113

113

Tethr

MAY 28, 2023

Are you ready to reimagine quality assurance using Tethr's Agent Impact Score (AIS)? Customers deserve a spot on your QA scorecard.

114

114

Tethr

MAY 28, 2023

The customer's unadulterated perspective is the value VoC programs deliver. AI in VoC programs gives them the edge they need.

117

117

Tethr

MAY 28, 2023

Enjoy our insight-packed recap of the delightful 2020 Customer Experience Summit, hosted by Tethr, Kustomer, & Challenger.

Customer Experience 118

Customer Experience 118

Advertiser: ZoomInfo

Longer sales cycles. Larger buying committees. Slow-moving compliance reviews. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.

Best practices

Tethr

MAY 28, 2023

Data scientists solve complex problems with machine learning algorithms, but you’re interrupting them with low-value work.

117

117

Tethr

MAY 28, 2023

The call center’s role in customer experience is pivotal when it comes to closing the gap between expectations and reality.

Customer Experience 117

Customer Experience 117

Tethr

MAY 28, 2023

It's important to how to build good company culture to attract good employees. Let's take a look at three ways to do this.

117

117