ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. In a Tumultuous Market, Target Companies That Always Put the Customer First, Cramer Says by Julie Coleman (CNBC) In times of market turbulence, CNBC’s Jim Cramer advised investors on Tuesday to focus on companies that make customer service their core philosophy.

Customer Service 167

Customer Service B2C Customer centricity Government 167

Tethr

MAY 28, 2023

J.D. Power and Tethr are launching Conversation Analyzer–a new diagnostic that combines J.D. Power’s CX expertise with insights from Tethr.

Customer Experience 111

Customer Experience 111

Call Design

MAY 28, 2023

Sydney, Australia, 29 May 2023 – Call Design, a leading provider of workforce optimisation solutions, is thrilled to announce its new status as Alvaria’s first and currently only global Diamond Partner. This prestigious partnership signifies a significant milestone in Call Design’s ongoing commitment to delivering exceptional services and solutions to contact centres in Australia and the United States.

Coaching 78

Coaching Employee engagement Sales Management 78

Tethr

MAY 28, 2023

Traditional QA processes can be too binary. Today, we discuss the call center quality assurance best practices that make a real difference.

Best practices 92

Best practices Call Center 92

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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.

Call Design

MAY 28, 2023

FOR IMMEDIATE RELEASE SYDNEY, AUSTRALIA, 21 April 2023 – Call Design, a leading provider of workforce optimisation solutions, is pleased to announce its new status as Alvaria’s first and currently only GLOBAL Diamond Partner. This prestigious partnership signifies a significant milestone in Call Design’s ongoing commitment to delivering exceptional services and solutions to contact centres in Australia and the United States.

Coaching 78

Coaching Employee engagement Sales Management 78

Anexa BPO

MAY 28, 2023

In today’s highly competitive business landscape, organizations are increasingly recognizing the pivotal role of customer experience (CX) in driving growth and achieving long-term success. The era of product-centric approaches has given way to a customer-centric mindset, where companies prioritize delivering exceptional experiences at every touchpoint.

Customer centricity 52

Customer centricity outsourcing Employee engagement Feedback 52

Tethr

MAY 28, 2023

In a volatile market where one interaction can compromise an entire experience — what does an effortless customer interaction look like?

Marketing 89

Marketing 89

Tethr

MAY 28, 2023

Improve your CX, customer service, and the overall call center experience by liberating your voice data. and other tricks of the trade.

Call center experience 89

Call center experience Call Center Customer Service 89

Tethr

MAY 28, 2023

Upgrade your call center agent training so they can upgrade the service they provide to your customers. Set them up for success.

Call Center 88

Call Center 88

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Coaching

Tethr

MAY 28, 2023

Are you combining the powers of EX and CX to maximize the potential of your business? Make sure employee & customer experience work together.

Customer Experience 86

Customer Experience 86

Tethr

MAY 28, 2023

Wondering how to keep up with your new remote teams? Check out these tips for managing remote call center agents.

Call Center 86

Call Center Management 86

Tethr

MAY 28, 2023

If you're implementing a VoC program, make sure to take that multichannel feedback and transform it into improvements that enhance CX.

Multichannel 86

Multichannel Feedback 86

Tethr

MAY 28, 2023

Data scientists solve complex problems with machine learning algorithms, but you’re interrupting them with low-value work.

85

85

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

SaaS

Tethr

MAY 28, 2023

If you're not regarding all touchpoints when measuring customer engagement, you're not getting the full picture of the customer experience.

Customer Experience 85

Customer Experience 85

Tethr

MAY 28, 2023

Harnessing AI and CX together is about knowing what works for your business to help you do more and become more for your customers.

85

85

Tethr

MAY 28, 2023

Is your organization keeping track of repeat call volume? Are you puzzled as to what is causing those repeat contacts? We can help!

85

85

Tethr

MAY 28, 2023

Analyzing conversations requires a new, more nuanced approach than that provided by traditional text analytics tools.

Analytics 85

Analytics 85

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Tethr

MAY 28, 2023

It's important to how to build good company culture to attract good employees. Let's take a look at three ways to do this.

84

84

Tethr

MAY 28, 2023

It's important for places of business to be proactive with their return-to-work plan as we grow nearer to reopening most operations.

83

83

Tethr

MAY 28, 2023

The customer's unadulterated perspective is the value VoC programs deliver. AI in VoC programs gives them the edge they need.

83

83

Tethr

MAY 28, 2023

The call center’s role in customer experience is pivotal when it comes to closing the gap between expectations and reality.

Customer Experience 83

Customer Experience 83

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Tethr

MAY 28, 2023

TEI alerts businesses to customer friction right away so agents can improve the handling of tough situations and enhance overall CX.

82

82

Tethr

MAY 28, 2023

Organizations can use TEI to automate follow-up actions with at-risk customers in order to achieve a closed loop customer experience.

Customer Experience 82

Customer Experience 82

Tethr

MAY 28, 2023

Your frontline employees set the stage for the customer experience. When you fail to engage and empower them, your CX takes a hit.

Customer Experience 81

Customer Experience 81

Tethr

MAY 28, 2023

Are you leveraging visual context and communications to empower your organization to deliver better customer interactions?

Customer Experience 81

Customer Experience 81

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Tethr

MAY 28, 2023

Learn five ways our customer success team uses the power of conversation intelligence to improve the customer experience.

Customer Experience 80

Customer Experience 80

Tethr

MAY 28, 2023

Want better call center agent onboarding? Look no further. The Agent Impact Score (AIS) makes it easy to onboard new agents quickly.

Call Center 79

Call Center 79

Tethr

MAY 28, 2023

Learn how to improve your sales close rate using Tethr to measure sales pitch effectiveness. Never wonder what pitch works best again.

Sales 78

Sales 78