Fri.Feb 16, 2024

article thumbnail

The Benefits of Understanding Your Team

Joe Rawlinson

The relationships within your team play a major role in determining your success as a business owner. Knowing your team members’ names and roles is only the beginning of understanding them; a deeper understanding of their personalities, skills, shortcomings, and goals is what you need if you really want to connect with them and get the most out of their potential.

Morale 78
article thumbnail

The Ethical Roadmap: 5 Rules for Business Ethics from Academia

Beyond Philosophy

Exploring ethics is challenging. Given its abstract nature, it is a tough subject for learning and discussion. That said, we never falter in the face of a challenge. We developed five principles of professional ethics we believe are vital to revisit periodically. Are they rigid guidelines? Do they offer absolute answers? Are they timeless? Not quite.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Code Llama 70B is now available in Amazon SageMaker JumpStart

AWS Machine Learning

Today, we are excited to announce that Code Llama foundation models, developed by Meta, are available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. Code Llama is a state-of-the-art large language model (LLM) capable of generating code and natural language about code from both code and natural language prompts.

article thumbnail

NIS2 compliance for industrial networks: Are you ready?

Cisco - Contact Center

Since the European Union (EU) signed the second version of the Network and Information Security (NIS2) Directive in December 2022, there has been a real frenzy all around Europe about it.

article thumbnail

Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

article thumbnail

Tech-Led Patient Support Programs

Concentrix

Innovative, Personalized, Nurse-Led Care for Those Who Need It Most Patient support programs have long been essential for patients with chronic or complex medical conditions or those prescribed medications with intricate side effects, providing the resources, aid, and education they need to manage their health effectively.

More Trending

article thumbnail

Enhancing Contact Center Agent Onboarding with AI-Enabled Simulated Customer Training

Vistio

The rapid and continuous evolution of technology and communication channels has placed increased demands on businesses to ensure their contact center agents are capable of providing exceptional customer service. One of the critical elements in achieving this goal is an effective onboarding process that equips new agents with the necessary skills, knowledge, and confidence to handle diverse and complex customer interactions from day one.

article thumbnail

Fly to Amsterdam with the Cisco Store

Cisco - Contact Center

If you’ve ever visited the Cisco Store Tech Lab in San Jose, California, you’ve probably seen how seamlessly Cisco and our partners’ retail technology is integrated into the store.

article thumbnail

Contact Center Expo to Showcase Industry Insights to Thousands of Business Owners

CSM Magazine

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Along with being a chance for people to source new business solutions, It will be notable as a networking opportunity for thousands of professionals.

article thumbnail

AI in Quality Management: A Game Changer for Contact Centers

Playvox

Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX). Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to impro

article thumbnail

The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Crucial Factors Worth Considering When Choosing the Best Funeral Service Provider

CSM Magazine

Have you recently lost a relative or friend and are looking to organize the best funeral? The situation can be overwhelming to think straight and make practical choices. During such difficult times, it may feel like you want to get it over and done within the minimal time possible. While the situation is completely understandable, it would be ideal to take more time to evaluate the options offered by a professional funeral manager.

article thumbnail

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences

Hodusoft

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. According to a report , businesses that prioritize superior customer service can boost their revenues by 4% to 8% above their market.

article thumbnail

Seven Aspects That Make A Life Insurance Company Better

CSM Magazine

Selecting a life insurance provider can be challenging, particularly if it’s not something you want to do for the first time. Nevertheless, getting life insurance is crucial, particularly if you have a family or are financially dependent on someone else. Nevertheless, this doesn’t lessen the difficulty of selecting a business. This post will review several characteristics you should look for to help you choose the best life insurance provider; also, before making a choice, consider g