Nicereply

AUGUST 3, 2022

Live chat, for instance, can help you provide fast online customer service. Besides, 73% of customers prefer live chat as a communication medium for customer support. On average, replying to a customer’s email takes one working day. Your customers can be “served” with live chat within two minutes.

Customer Service 59

Customer Service Self service Wireless Metrics 59

Callminer

AUGUST 1, 2017

No sacred cows … watch out for any processes that are time vampires. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

MAY 17, 2022

When the first one fails, the second one can stay put and sustain your operations, ensuring no business disruptions for your sales and customer support teams. When it’s time to evaluate QoS, make sure you’re comparing apples-to-apples by using metrics that are relevant to your industry.

voip 52

voip CRM Wireless Sales 52

JustCall

FEBRUARY 13, 2023

The recordings of unsatisfied customers can be used to train recruits in resolving customer queries. Call Queues At times when you have too many calls to attend, the call queue feature can be your savior. Call queues inform the caller about the estimated waiting time.

voip 52

voip Call Logging Finance Sales 52

JustCall

APRIL 5, 2022

If you run a business, it’s time to reinforce voice communication with modern capabilities. Remember, 92% of all customer interactions happen on the phone. So, do away from the traditional on-premise phone systems and arm your sales and customer support teams with agile solutions. VoIP is the answer. Introduction.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

If you run a business, it’s time to reinforce voice communication with modern capabilities. Remember, 92% of all customer interactions happen on the phone. So, do away from the traditional on-premise phone systems and arm your sales and customer support teams with agile solutions. VoIP is the answer. Introduction.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

If you run a business, it’s time to reinforce voice communication with modern capabilities. Remember, 92% of all customer interactions happen on the phone. So, do away from the traditional on-premise phone systems and arm your sales and customer support teams with agile solutions. VoIP is the answer. Introduction.

voip 52

voip Interactive Voice Response CRM Wireless 52