Global Response
OCTOBER 17, 2023
Our team has over 40 years of experience managing customer service outsourcing in healthcare and similarly high-touch industries—here’s what you need to consider before you start outsourcing. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.
Hodusoft
APRIL 17, 2024
As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. Telecom Telecom companies use auto attendants to route calls to different support tiers or departments such as technical support, sales, or billing.
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TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants.
TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants.
Real Blue Sky
MARCH 6, 2023
Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. They will also be able to provide insights into how customers interact with your organization. You may also enjoy reduced real estate and facilities costs.
JustCall
MARCH 23, 2023
The IVR setup helps you handle huge call volumes without putting customers through a long waiting time. The IVR will greet and guide the customers when they contact your business. IVR combined with an automatic call distributor creates the recipe for a great customer service experience and helps retain customers.
Real Blue Sky
MARCH 6, 2023
Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. They will also be able to provide insights into how customers interact with your organization. You may also enjoy reduced real estate and facilities costs.
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