TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

Call Center 85

Call Center Airlines Contact Center Self service 85

LiveChat

JANUARY 23, 2020

That’s why it’s easier to get such priceless information from inside the community instead of an email survey. Your community can act as your customer support. The same way you can reduce the costs of educational campaigns, customer service, research, gaining feedback, or even advertisement.”.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

JANUARY 23, 2020

That’s why it’s easier to get such priceless information from inside the community instead of an email survey. Your community can act as your customer support. The same way you can reduce the costs of educational campaigns, customer service, research, gaining feedback, or even advertisement.”.

Gamification 28

Gamification Feedback Education Entertainment 28

Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Over half the managers we surveyed told us they work remotely five days per week, and the overwhelming majority (84%) said they were happy with that.

Contact Center 70

Contact Center Management Gamification Surveys 70

Fonolo

FEBRUARY 19, 2019

Initially, we focused on more technical aspects of the contact center, but over the years we expanded to include more of the human aspects of that industry, and the broader universe of customer service as well. Chat, Messaging, and Customer Service. Apple’s Business Chat Has a Golden Moment to Dominate Customer Service.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62