CSM Magazine

SEPTEMBER 8, 2023

Nurturing your agents It should be standard for agents to be fully briefed on the latest company messaging and product features, so they can present the brand in the right way on the frontline. Especially if this is at the outbound sales phase of the journey, the business could see a clear increase in both revenue and agent productivity.

Average Handle Time 59

Average Handle Time Outbound sales Morale Wait times 59

Global Response

DECEMBER 21, 2022

All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

aircall

SEPTEMBER 12, 2016

As per this study by Google, it was revealed 95% of small-to-medium sized businesses do not use click-to-call features, yet almost half of all mobile searchers stated they would search somewhere else if this element was not present. From the above data, you can see how important click- to- call is to the customers.

Customer Experience 48

Customer Experience Inbound sales voip Sales 48

Dialer 360

JANUARY 11, 2019

The sales industry emerges, inbound and outbound sales professional seek to reinvent themselves. Different timeless sales strategies persist. Precisely, for prospecting, nurturing leads and closing sales. Else, the sales experts to weigh in on their predictions for the future of sales.

Sales 23

Sales CRM Outbound sales voip 23

Callminer

OCTOBER 22, 2019

You have your own set of needs that you want from your customer service center. You need to be very sure of your needs and present them to the services. Low Volume Inbound or Outbound. Businesses are nothing without their customers; so, providing excellent customer service is the key to customer retention.

Best practices 203

Best practices Call Center outsourcing Contact Center 203