Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands
CSM Magazine
SEPTEMBER 8, 2023
Nurturing your agents It should be standard for agents to be fully briefed on the latest company messaging and product features, so they can present the brand in the right way on the frontline. Especially if this is at the outbound sales phase of the journey, the business could see a clear increase in both revenue and agent productivity.
59 
Let's personalize your content