Average Handle Time, Customer retention, Outbound sales and Presentation

Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

CSM Magazine

SEPTEMBER 8, 2023

This is even more crucial considering the average industry churn rate is 40%. Nurturing your agents It should be standard for agents to be fully briefed on the latest company messaging and product features, so they can present the brand in the right way on the frontline.

Average Handle Time

Average Handle Time Outbound sales Morale Wait times

Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center

Call Center Outbound sales Feedback Best practices

Customer Contact Central

Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Why Call Center Quality Assurance Is So Important

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