ProProfs Blog

APRIL 12, 2019

A loyal customer base is the cornerstone for any successful business. More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. You can even upsell them to a new package! .

SaaS 120

SaaS Customer retention Surveys Morale 120

CustomerSuccessBox

APRIL 29, 2022

As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long. Customer retention is critical to your company’s long-term success.

SaaS 52

SaaS Customer retention Metrics B2B 52

ClearAction

NOVEMBER 5, 2017

A common way of establishing shared vision for customer experience is to declare a target Net Promoter Score TM or First Contact Resolution percentage or customer retention rate. Everyone has a ripple effect on customer experience. Inconsistencies cause your customer-facing staff to act as a buffer.

Customer Experience 69

Customer Experience Customer centricity Morale Finance 69

Method:CRM

JULY 11, 2022

Hera are the four core reasons why improving customer experience is essential when running a business. Improve customer retention. Outstanding customer experience leads to satisfied customers. In turn, satisfied customers will trust your company more and be much more likely to come back for more business.

Customer Experience 92

Customer Experience Journey mapping CRM Metrics 92

ChurnZero

JULY 9, 2020

Employee Motivation – Awards help boost staff morale and improve motivation by acknowledging employees’ hard work and achievements. By pitching your Customer Success team as the best, you attract the talent you need to push your business forward. Uncover Opportunities With Upsell Campaigns.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Voxjar

MARCH 10, 2020

A quality Call Center allows an organization to: Reduce churn, increase adoption, and improve retention. Gather valuable customer data for product and service improvements. Identify customer issues and/or upsell opportunities. Provide alerts to identify “at-risk” and satisfied customers. Time-bound.

Metrics 52

Metrics Customer Service Call Center Customer retention 52

Method:CRM

JULY 11, 2022

Hera are the four core reasons why improving customer experience is essential when running a business. Improve customer retention. Outstanding customer experience leads to satisfied customers. In turn, satisfied customers will trust your company more and be much more likely to come back for more business.

Customer Experience 52

Customer Experience Journey mapping CRM Metrics 52