Lumoa

JUNE 23, 2021

Source: Gartner These developments are in keeping with Gartner’s Hype Cycle for Customer Service and Support Technologies , which identified five solutions that would take customer experience in the future. Additionally, utilizing voice-enabled support enhances the human experience by providing a personal touch.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

SmartAction

MARCH 7, 2023

This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Hodusoft

OCTOBER 19, 2023

By providing self-service options like IVR (Interactive Voice Response) systems, automated chatbots, virtual assistants, and others for routine inquiries, customer’s routine queries can be resolved efficiently without agent intervention. without speaking to an agent.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

OctopusTech

AUGUST 10, 2022

Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Call centers these days use the latest technologies to deliver world-class customer service and to set themselves apart from their competitors.

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

JustCall

FEBRUARY 13, 2023

The primary focus for every enterprise today is customer experience. Open communication via call, email, and other channels is critical to delivering an excellent customer experience. The challenge today, however, is meeting customer expectations when it comes to communication. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Altivon

MARCH 20, 2018

According to Gartner, by 2020 customers will manage 85% of their interactions without any human involvement. Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. OmniChannel: Distinctly Different from MultiChannel. How is that possible?

Chatbots 40

Chatbots Contact Center CCNG Multichannel 40