Fonolo
NOVEMBER 29, 2018
As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Storyline: Gamification. Investing in Agents.
Fonolo
JULY 25, 2018
Think about how to impress your customers. Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. And remember: As a call center manager, anything that benefits customers, agents, and the overall infrastructure benefits you. The Need for Speed.
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8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. And it is these experiences that forge lasting connections rather than just merely serve the customer. Leverage Gamification for Soft Skills Development.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. And it is these experiences that forge lasting connections rather than just merely serve the customer. Leverage Gamification for Soft Skills Development.
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