JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. However once established, it’s important to step back and let your team do their job.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

SharpenCX

APRIL 15, 2020

Your agents are handling interactions with heightened customer emotion as they attempt to work through the trying times themselves. And how do you, manager, prioritize your own time for peak productivity (without bleeding your well dry)? So, how do you keep agents on track while still giving them some grace?

Time management 106

Time management Call Center Management Coaching 106

Comm100

NOVEMBER 8, 2017

Part of the willingness to learn and adapt involves being able to read manuals, guidelines, and ask superiors whenever they are unsure, instead of giving a customer wrong or uncertain information. It also involves being able to receive feedback, and not taking any constructive criticism from supervisors personally. Manages Time Wisely.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42