JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

SharpenCX

APRIL 15, 2020

This week, my company is hosting our first fully-virtual quarterly meeting and sales training. Then, there are the times where my brain zips around so much, Luke Skywalker couldn’t reign in my attention with The Force. And how do you, manager, prioritize your own time for peak productivity (without bleeding your well dry)?

Time management 106

Time management Call Center Management Coaching 106

Comm100

NOVEMBER 8, 2017

Part of the willingness to learn and adapt involves being able to read manuals, guidelines, and ask superiors whenever they are unsure, instead of giving a customer wrong or uncertain information. It also involves being able to receive feedback, and not taking any constructive criticism from supervisors personally. Manages Time Wisely.

Customer Service 43

Customer Service Average Handle Time Benchmark Personalization 43