JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. ROI on Customer Service–New Research from the Economist Intelligence Unit.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Customer service can require a lot of it. Sometimes customers ramble on and take a while to get to the point.

Customer Service 44

Customer Service Average Handle Time Benchmark Personalization 44

SharpenCX

APRIL 15, 2020

And brand new research out of Tethr shows customer service organizations like yours live in a similar reality. Tethr monitored more than 1 million service interactions across dozens of industries to see how the pandemic has impacted customer service. Get your guide with 29 more ways to coach your team. .

Time management 106

Time management Call Center Management Coaching 106