JustCall

MARCH 6, 2023

Improving call center agent performance is the foundation for building a successful call center. Bain & Company claims that “happy employees make for happy customers.” In this article, we will look at 12 strategies and tips on how to improve call center agent performance.

Coaching 52

Coaching Call Center Scripts Construction 52

SharpenCX

APRIL 15, 2020

Turns out, agents are still working hard to help customers in a work from home call center environment and in the office. In fact, more customers are extending an arm for help right now, with more complicated requests. So you and your team can continue to help customers while still caring for yourself.

Time management 106

Time management Call Center Management Coaching 106

Comm100

NOVEMBER 8, 2017

Part of the willingness to learn and adapt involves being able to read manuals, guidelines, and ask superiors whenever they are unsure, instead of giving a customer wrong or uncertain information. It also involves being able to receive feedback, and not taking any constructive criticism from supervisors personally. Manages Time Wisely.

Customer Service 43

Customer Service Average Handle Time Benchmark Personalization 43