Beyond Philosophy

NOVEMBER 7, 2016

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game. Honda paid for parking for all the fans that drove Hondas to a Los Angeles Angels of Anaheim game.

Transportation 419

Transportation Customer emotions Coaching Employee engagement 419

CSM Magazine

MAY 19, 2023

Contactless services : Delivery and transportation businesses, for example, adopted contactless pick-up and drop-off options. Virtual events and experiences : Several sectors, including the arts, fitness, and education, transitioned to virtual formats, leveraging digital platforms to continue interacting with their customers.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

PeopleMetrics

MAY 12, 2022

In this hotel example, the sample customer is a frequent solo business traveler, married, age 40, in town for a professional conference. She likes uncomplicated check-in experiences, easy access to transportation, quiet nights, and convenient food options. Stages of the Customer Journey.

Journey mapping 62

Journey mapping B2C Feedback B2B 62