TechSee
MAY 19, 2021
In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency.
Toister Performance Solutions
AUGUST 26, 2021
Advanced techniques are one of the top requests I receive as a customer service trainer. Customer service professionals who master the basics will always do well. You can build these skills by taking my LinkedIn Learning course, Customer Service Foundations. Customer service is the same way.
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Toister Performance Solutions
APRIL 15, 2021
To my surprise, a friendly employee quickly answered my technical support call. In customer service, we take this definition a bit further. Empathy means understanding the negative emotions your customer is experiencing and taking action to help them feel better. Why is empathy important in customer service?
JustCall
MARCH 7, 2023
Providing superior customer service must be at the forefront of your company policy. If your in-house staff is already overburdened with work, there’s a risk of poor customer experience leading to brand switching. That’s when customer care outsourcing comes in handy.
Toister Performance Solutions
OCTOBER 22, 2019
We might make 99 people happy per day, but it's the one difficult customer that we go home thinking about. The top request I get as a customer service trainer is for techniques to better serve these difficult people. Who is a difficult customer? Obviously, neither is a good idea in customer service.
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