TechSee

MAY 19, 2021

In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency.

Technology 159

Technology Customer Service Technical Support Analytics 159

Toister Performance Solutions

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Customer service professionals who master the basics will always do well. You can build these skills by taking my LinkedIn Learning course, Customer Service Foundations. Many people feel the basics are, well, too basic.

Customer Service 84

Customer Service Technical Support Customer emotions Airlines 84

Toister Performance Solutions

APRIL 15, 2021

To my surprise, a friendly employee quickly answered my technical support call. It means we understand how another person is feeling. In customer service, we take this definition a bit further. The technical support rep sensed that I was anxious about the webinar. A lot was riding on this.

Technical Support 120

Technical Support Airlines Customer emotions Customer Service 120

Toister Performance Solutions

OCTOBER 22, 2019

The top request I get as a customer service trainer is for techniques to better serve these difficult people. You might be surprised at my advice—I won't tell you to not take it personally. But let’s not pretend it’s not personal, or that we’re not human. Serving difficult customers is not easy. This isn't easy!

Advertising 55

Advertising Technical Support Personalization Customer emotions 55