JustCall

NOVEMBER 23, 2022

If there is a golden mantra to running a successful business – it is to create a solid and defined customer support strategy. You may have top-notch products and superior quality services, but you are losing out on significant business opportunities if you do not have the right customer service techniques. Here is how.

Customer Service 52

Customer Service voip Feedback Finance 52

aircall

SEPTEMBER 12, 2016

These connections are possible and can be supported through a phone call, SMS or Voice-over-Internet-Protocol (VoIP). It has been a simple task and easier for customers to reach you as they are directly in touch with the company. Boost customer retention. Customer retention is a key factor for the growth of any business.

Customer Experience 48

Customer Experience Inbound sales voip Sales 48

aircall

NOVEMBER 23, 2016

There exist several misconceptions about the phone channel being a legitimate part of a small business’ strategy. VoIP technology has made the phone a more advanced tool than ever. Here are ways to use VoIP business phone technology to your advantage in order to develop your business’ favorable reputation.

voip 78

voip Interactive Voice Response Sales First call resolution 78

JustCall

APRIL 20, 2022

Recommended Read: Empathy Statements & Phrases (For All Situations) To Win Customers. Many contact centers now leverage artificial intelligence, in different ways, in their customer communication strategy. This tech leverages AI to record and analyze conversations with customers. Leverage AI to stay ahead .

Best practices 52

Best practices Customer Support voip Coaching 52

aircall

NOVEMBER 23, 2016

There exist several misconceptions about the phone channel being a legitimate part of a small business’ strategy. VoIP technology has made the phone a more advanced tool than ever. Here are ways to use VoIP business phone technology to your advantage in order to develop your business’ favorable reputation.

voip 48

voip Interactive Voice Response Sales First call resolution 48

JustCall

MARCH 7, 2023

Instead, focus on the following questions while choosing your channels: Are they effective in serving different customer segments? Do they reduce customer effort? Do they enable consistent experience across customer journeys? However, providing numerous ineffective channels is not the answer.

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

aircall

NOVEMBER 3, 2016

In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. However, strengthening your phone channel is definitely worth it, given the benefits to your customers. How do you use the phone for customer support? What are the benefits?

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81