How to Transform Customer Success Into a Profit Center with Metrics and Forecasting
ChurnZero
JANUARY 6, 2022
Customer Satisfaction Score (CSAT) / Customer Effort Score (CES). Customer Churn Rate. Customer Feedback. Customer Lifetime Value (CLV). Revenue Forecasting (Renewals, Expansion, Upsells, etc.). Does a QBR identify user feedback that drives end user engagement and renewal? Renewal Rate.
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