Customer centricity Technical Support Upselling Webinar 
Nicereply
MARCH 16, 2022
Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. These actions showed us that there was an appetite for even more customer-centric services.
CSM Practice
JULY 6, 2020
88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. Upsells is a basic form of account expansion. The Shift to Remote Work.
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CSM Practice
JULY 6, 2020
88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. Upsells is a basic form of account expansion. The Shift to Remote Work.
Amity
JANUARY 30, 2019
A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. This can greatly reduce the cost to serve in the long run if customers are set up properly from day one. Do you have cross-sell or upsell opportunities with your product?
Netomi
FEBRUARY 28, 2022
Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” Register Now. Alexandra da Silva Rodrigues.
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