ShepHyken

JULY 11, 2016

I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. Well worth your attention, especially if you have any type of customer loyalty program. 6 Quick Tips To Improve Every Customer Support Email You Send by Jack Plantin. by Ian Golding. (I

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

Talkdesk

JULY 13, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. Retail Customer Support: Big Box vs. Mailbox. There are people who shop for entertainment. So, depending on why the customer shops, they will choose one over the other.” – Mark.

Customer Support 40

Customer Support Entertainment Customer advocacy Customer centricity 40

LiveChat

SEPTEMBER 22, 2017

On this level of connection, you need to make sure that: – Your product/service fulfills your customer’s needs, – You can help them whenever they need you (customer support, knowledge base). If you decide to appeal to this level of needs, you need to focus on benefits you can give to your customers.

Entertainment 106

Entertainment Customer centricity Sales Self service 106

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Transportation Entertainment Customer centricity 48

Kayako

APRIL 29, 2019

And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said “If you look after your staff well, they will look after your customers. This campaign invited all employees to contribute to fixing the top 99 pain points along the customer journey.

Customer Service 65

Customer Service Employee engagement Customer centricity Entertainment 65

NobelBiz

SEPTEMBER 6, 2022

The agent may be placed in a difficult and uncomfortable predicament with a customer who is irritated by the repetition. Contact center managers who set out to deliver customer-centric service have fallen prey to a siloed multi-channel approach. This fosters silos and inhibits understanding about the customer’s history.

Call Center 52

Call Center Contact Center Feedback Entertainment 52