Balto
DECEMBER 5, 2022
Running a contact center in the healthcare space isn’t an easy task. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.
Certified Languages International
AUGUST 10, 2020
While change can cause uncertainty, it can also be a time ripe for rethinking how we can innovate language services in healthcare. Healthcare has certainly had to pivot to address the millions of layoffs, cutbacks, and furloughs suffered at the hand of the coronavirus. hospitals and health systems lost an estimated $202.6
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Avaya
SEPTEMBER 19, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. More online activity—improved customer access to digital interaction channels.
Interactions
JANUARY 26, 2023
A Yext survey revealed an even higher percentage of phone preference — 50% of respondents said they call customer support for financial or healthcare service issues. To learn more about how Interactions Trustera keeps sensitive customer data safe, check out our webinar.
Talkdesk
JULY 26, 2017
Talkdesk is excited to launch the first ever App Dash — a series of webinars in which AppConnect partners showcase their applications. With Appconnect, we have created a streamlined solution, and now, with App Dash, weare making it even easier to learn about how to set up and use the customized applications in our Appconnect store.
C3Centricity
OCTOBER 22, 2018
If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. But think again.
Fonolo
JANUARY 31, 2018
There’s some overlap with our recent post Chatbots Won’t Save Us From IVR Hell , we also covered chatbots in our most recent webinar.). China Merchant Bank’s bot [served on WeChat] handles more natural customer conversations… 1.5 Our favorite chart: The Current State of Customer Care. Who wrote it: Interactions.
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