Contact Center Customer Care Healthcare Webinar 
Fonolo
JANUARY 31, 2018
It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? Who wrote it: Sheila McGee-Smith (one of our Call Center Top Analysts ), sponsored by NICE.
Avaya
SEPTEMBER 19, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. The post Why Artificial Intelligence Now—and Why in Customer Care?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interactions
JANUARY 26, 2023
A Yext survey revealed an even higher percentage of phone preference — 50% of respondents said they call customer support for financial or healthcare service issues. Implementing security protocols like clean desk, access control, and software updates are integral risk prevention policy components for in-office contact centers.
Talkdesk
JULY 26, 2017
Talkdesk is excited to launch the first ever App Dash — a series of webinars in which AppConnect partners showcase their applications. As the first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way your business can integrate with your call center platform. You decide. Date: August 2nd, 2017.
Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. I totally agree with you, Hailey.
Balto
DECEMBER 5, 2022
Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.
Playvox
MARCH 19, 2024
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.
Expert insights. Personalized for you.
141 
Let's personalize your content