Customer Care Examples Self service Virtual Agent 
TechSee
MARCH 19, 2019
Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Customer care center metrics in the era of self-service clearly require a different approach.
SmartAction
APRIL 15, 2019
Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handled by live agents. Automate More with Virtual Agents.
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Interactions
MAY 26, 2022
Brands who implement Conversational AI applications like virtual agents can deliver exceptional customer experience with added benefits like decreased operational costs, improved CSAT, and increased agent productivity. Even if live agents are unavailable, virtual agents can handle unlimited conversations.
Cisco - Contact Center
AUGUST 3, 2020
This award honors vendors that have embraced technology as a key tool for customer service excellence and distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries. This multi-tenant approach benefits Cisco Contact Center customers in two ways.
3CLogic
DECEMBER 1, 2022
26% want to use SMS for customer care. Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. Of the respondents surveyed: 28% want to record and store calls on demand.
Creative Virtual
JUNE 11, 2019
Shantanu discussed key elements needing to be addressed by the industry to improve CX that repeatedly arise in customer surveys year after year. He also stressed the importance of providing support in the customer’s language. After this, Chris took over the platform and deciphered the real business benefits of chatbot solutions.
Pointillist
SEPTEMBER 28, 2021
Initiatives include “training staff for interactions in new channels, optimizing AI and self-service opportunities and improving integrations between touchpoints.”. Current systems and workforce often limit your ability to understand customers as they move across channels. Why do they leak into agent-assisted channels?
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