ShepHyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months.

SaaS 176

SaaS Customer Experience B2B Feedback 176

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

JUNE 29, 2022

As customers are moving towards self-service solutions and personalization, businesses need to empower their customer service with better tools, services, and processes to ensure customer care is at the top of their priority list. What is Enterprise Customer Experience? Invest in Customer-Centric Technologies.

Enterprise 11

Enterprise Customer Experience B2B SaaS 11

SmartKarrot

MARCH 30, 2021

Before we dive right in, it is essential to know what is Customer Experience? 8 Challenge – Maximize CX Centric Customer Care and Customer Success. Elevate the importance of Customer Care and Customer Success in this “digital-first and not digital-only multichannel world”.

Customer Experience 10

Customer Experience Metrics Multichannel Customer Care 10

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. Activities of a SaaS Account Manager. Account planning. But is that all?

Accountability 10

Accountability Management SaaS CRM 10

SmartKarrot

MAY 25, 2022

The map shows that the different stages of the customer purchasing journey go beyond awareness, customers’ research, consideration, and purchase. This is a clear and effective SaaS customer journey map. Therefore, the maps must include customers’ returns as well. Step 2: Create Your Customer Persona.

Journey mapping 10

Journey mapping B2B SaaS Construction 10