teleopti

SEPTEMBER 18, 2019

How do they galvanize customer service teams to manage social media interactions positively and in real-time? Involve and empower – to drive positive customer experience (CX) and business success. Turn customer journeys into business journeys. Involve your people in decision-making around new processes and technology.

Management 57

Management Customer advocacy Employee engagement Self service 57

SmartKarrot

APRIL 7, 2022

As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive strategy of land and expand within the customer base. Role: Customer Success Manager. Apply here: [link].

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

CSM Magazine

FEBRUARY 29, 2024

Customers have less tolerance for hiccups, and employees are more error-prone when distracted by money worries. Digital Disruption The rapid rise of digital channels, automation, and self-service processes has been a bit of a double-edged sword for organisations – particularly those with no real plan.

Journey mapping 52

Journey mapping Self service Banking Customer advocacy 52

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media. The Optimizer – Alliant Energy.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16