Remove Customer advocacy Remove Customer centricity Remove Surveys Remove Technical Support
article thumbnail

CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Netomi

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, the Office of Management and Budget will conduct research to better comprehend how people wish to deal with the government at various critical points in their lives.

article thumbnail

Mar 14 – Customer Success Jobs

SmartKarrot

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals. Foster and drive a culture of customer-centricity across the company.