ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If NPS software is used to create, deploy, and manage NPS surveys. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Webinars are very popular among B2B and SaaS (software as a service) companies. Customer onboarding is a fundamental step to conquering customer loyalty when we are talking about SaaS companies. Surveys and Polls. What is a Webinar?

Education 75

Education Surveys SaaS Personalization 75

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98