CRM Interactive Voice Response Upselling voip 
Babelforce
JUNE 3, 2021
There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.
OrecX
APRIL 22, 2021
In the world of contact center voice interactions, captured voice data has greater value when it can be shared in real time with transcription and speech analytics applications and then combined with ACD, IVR and CRM data. Active recording (SIPREC, BIB, DMCC). Cloud recording.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
APRIL 6, 2022
This could be by delivering personalized self-service options through an IVR. This is a system that integrates all the software you use, such as CRM or helpdesk, with your phone lines or VoIP technology. It then runs a real-time search of tools such as your CRM or Help Desk to match this number to a customer account.
aircall
MAY 14, 2021
It needs four things to work — a computer to run the software, a person to answer the phone, a voice modem, and an active telephone line. The voice modem enables the computer to play an audio recording over a telephone line. With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking.
Global Response
JULY 17, 2023
When you’re managing your call center internally, you need to purchase and manage: telephony systems VoIP softphone, IVR systems and auto-dialers call recording and QA software physical hardware and servers CRM databases office / storage space workforce management software physical equipment like laptops and headsets and more!
OctopusTech
SEPTEMBER 9, 2023
In addition to this, they are also trained in upselling techniques. They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.
Jon Arnold
JANUARY 21, 2019
By nature, cloud is a business of scale, and the upsell opportunities are far greater as the size of end customer gets larger. Back then, there were plenty of VoIP providers, and it was still a growth market. Customers can easily self-provision features, add devices, create an IVR, set call handling rules, etc.
Expert insights. Personalized for you.
52 
Let's personalize your content