OctopusTech
APRIL 25, 2019
Second, on the list, this customer support software is a fully integrated help desk platform. With a highly configurable interface, it serves as an all-in-one for all small businesses’ sales, CRM, and customer support operations. Multi-Channel Console. Multi-Channel Support. Pipeline Tracking.
JustCall
APRIL 5, 2023
JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. No more compartments and silos.
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Hodusoft
AUGUST 9, 2023
When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Overcome integration challenges Many businesses use various software and systems for different functions, such as customer relationship management (CRM) systems, ticketing platforms, marketing automation, and helpdesk software.
JivoChat
AUGUST 30, 2021
Genesys for robust enterprise-grade web messaging. SnapEngage for intelligent enterprise-grade chatbot and live chatting. Comes with a one-click call and a callback feature allowing phone support. Sync omnichannel messaging to your CRM. Key features: Multi-channel support. Supports texting messaging.
Netomi
NOVEMBER 8, 2021
Companies of all sizes can benefit from a help desk system: whether offering support to external customers or internal audiences (i.e. IT or HR support). There are platforms designed for small teams (less than 20 agents), average size teams (~50 agents), and large enterprise and distributed teams (10,000+ agents). Automation.
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