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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Overcome integration challenges Many businesses use various software and systems for different functions, such as customer relationship management (CRM) systems, ticketing platforms, marketing automation, and helpdesk software.

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JustCall vs CloudCall: Which is the Best?

JustCall

JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. No more compartments and silos.