OctopusTech

APRIL 25, 2019

Second, on the list, this customer support software is a fully integrated help desk platform. With a highly configurable interface, it serves as an all-in-one for all small businesses’ sales, CRM, and customer support operations. Multi-Channel Console. Multi-Channel Support. Pipeline Tracking.

Customer Support 90

Customer Support Gamification Multi-channel support Self service 90

Netomi

NOVEMBER 8, 2021

Help desk software has a wide range of tools for agents to quickly and accurately access profile data, capture context, analyze sentiment, and provide shortcuts and templates to help customer service reps reply easily. IT or HR support). There are often plans aimed at small businesses to enterprise users. Automation.

Chatbots 52

Chatbots Enterprise Self service CRM 52

JivoChat

AUGUST 30, 2021

People also use it to access post-sales support and make service requests once they become customers. According to Gartner, the live chat channel is the second most preferred channel for customer service. Genesys for robust enterprise-grade web messaging. Sync omnichannel messaging to your CRM.

Sales 52

Sales Chatbots Multi-channel support CRM 52

Hodusoft

AUGUST 9, 2023

As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52