Analytics CRM Enterprise Multi-channel support 
OctopusTech
APRIL 25, 2019
Second, on the list, this customer support software is a fully integrated help desk platform. With a highly configurable interface, it serves as an all-in-one for all small businesses’ sales, CRM, and customer support operations. Multi-Channel Console. Multi-Channel Support. Pipeline Tracking.
JivoChat
AUGUST 30, 2021
Genesys for robust enterprise-grade web messaging. SnapEngage for intelligent enterprise-grade chatbot and live chatting. Comes with a one-click call and a callback feature allowing phone support. Real-time visitor monitoring and chat analytics. Sync omnichannel messaging to your CRM. Supports texting messaging.
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Netomi
NOVEMBER 8, 2021
Companies of all sizes can benefit from a help desk system: whether offering support to external customers or internal audiences (i.e. IT or HR support). There are platforms designed for small teams (less than 20 agents), average size teams (~50 agents), and large enterprise and distributed teams (10,000+ agents). Automation.
JustCall
APRIL 5, 2023
JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. CloudCall, too, offers more control and channel integration.
Hodusoft
AUGUST 9, 2023
When it comes to mid-sized and enterprise-level organizations, many of them follow suit. With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) You get two options as you look for a suitable BPO.
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