CRM Document Interactive Voice Response Technical Support 
ViiBE Blog
MAY 13, 2021
The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support.
OctopusTech
SEPTEMBER 9, 2023
They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries. This will lower the chances of errors and misunderstandings.
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Real Blue Sky
MARCH 6, 2023
Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Your CRM platform includes chat, and you need their AI tools to support your chat system, too.
Taylor Reach Group
MAY 30, 2017
Interactive Voice Response systems (IVRs) leveraging algorithms to anticipate why a customer is contacting us have been around for more than 5 years. Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . .
Real Blue Sky
MARCH 6, 2023
Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Your CRM platform includes chat, and you need their AI tools to support your chat system, too.
Real Blue Sky
MARCH 6, 2023
Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Your CRM platform includes chat, and you need their AI tools to support your chat system, too.
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.
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