AWS Machine Learning

DECEMBER 12, 2023

Machine learning is one of the fastest growing domains in technology and telecommunications, owing to the benefits of improved productivity and forecasting across key domains in telecommunications such as channels, CRM, billing, order management, service assurance, network management, and more.

Telecommunications 104

Telecommunications Engineering Chatbots CRM 104

Serenova

JANUARY 22, 2020

We’re joining 550 industry professionals to map out a year of customer experience success through networking, interactive discussion groups, workshops, educational sessions and site tours. The goal is customers don’t have to repeat information and Gravie can resolve issues quickly. Serenova and ProScheduler Debut. Win a Yeti.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

Serenova

JANUARY 22, 2020

We’re joining 550 industry professionals to map out a year of customer experience success through networking, interactive discussion groups, workshops, educational sessions and site tours. The goal is customers don’t have to repeat information and Gravie can resolve issues quickly. Serenova and ProScheduler Debut. Win a Yeti.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

Taylor Reach Group

MARCH 26, 2018

as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. In other words, a loyalty program (and loyalty in general) is inextricably tied to your customer experience and, therefore, to your customer care program.

outsourcing 71

outsourcing CRM Accountability Contact Center 71

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. 18) Use CJM, UX, DX, CRM, etc. as Means to an End.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120