Serenova

JANUARY 22, 2020

We’re joining 550 industry professionals to map out a year of customer experience success through networking, interactive discussion groups, workshops, educational sessions and site tours. The goal is customers don’t have to repeat information and Gravie can resolve issues quickly. Serenova and ProScheduler Debut. Win a Yeti.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

Taylor Reach Group

MARCH 26, 2018

as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. Modern Customer Experience - Oracle April 10 – 12, Chicago, IL. Join us in Washington, D.C.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members.

outsourcing 71

outsourcing CRM Accountability Contact Center 71

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 2) Update Your Customer Experience Management Definition.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 2) Update Your Customer Experience Management Definition.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90