Global Response

DECEMBER 21, 2022

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line. Of course, you can also glean useful insights from unsuccessful calls. Of course—it’s never too late!

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Andrew Mcfarland

SEPTEMBER 23, 2022

Both positions have unique responsibilities but generally involve qualifying inbound and outbound leads. A business development representative will generate new leads, while a sales rep will follow up on past pitches. They may also upsell existing customers. There are two main types of sales roles: outbound and inbound.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Global Response

FEBRUARY 13, 2022

As a result, inbound call centers need to be focused on brand alignment, relationship building, empathy, and, of course, support. With marketing and sales in mind, outbound call centers are focused on selling, engagement, accessibility rules and commitment. Of course, you could just send them a templated email.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Babelforce

AUGUST 20, 2020

Of course, you’re more interested in the success of calls than the volume. An agent may make fewer, longer calls but more sales. Three skills the best outbound call centers have. Anything you can do to shorten that timeframe is immensely beneficial, so highlighting established upselling opportunities is a no-brainer.

Call Center 52

Call Center Interactive Voice Response APIs Upselling 52