Global Response

DECEMBER 21, 2022

If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

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Call Center Outbound sales Feedback Best practices 62

Global Response

FEBRUARY 13, 2022

As a result, inbound call centers need to be focused on brand alignment, relationship building, empathy, and, of course, support. With marketing and sales in mind, outbound call centers are focused on selling, engagement, accessibility rules and commitment. Of course, you could just send them a templated email.

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Call Center Telemarketing Technical Support outsourcing 62

Babelforce

AUGUST 20, 2020

In this post: What is an outbound call center? Key metrics for outbound call centers Three skills the best call centers have. What is an outbound call center? An outbound call center makes calls, often to customers or leads (potential customers). Key metrics for outbound call centers. NLU assistance.

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Call Center Interactive Voice Response APIs Upselling 52