CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. Over the past year, Canadian contact centres have been stretched like no other time in our history” says CSPN Partner, David Singh. Another 49.7%

Surveys 52

Surveys SaaS Coaching Employee engagement 52

Infinity

MAY 3, 2022

In an increasingly connected world, customers have a variety of ways to get in touch. Contact forms, email, social media and even WhatsApp - you’d be forgiven for thinking that the humble phone call has fallen out of fashion. What is call centre software? Call centre software can do many things. You’d be wrong.

Analytics 52

Analytics Scripts Upselling CRM 52

Call Journey

SEPTEMBER 22, 2019

Our analytics solution can help companies dig into conversations occurring within their voice traffic and spot conduct risk in a high powered, scalable way covering all of their customer voice interactions” said Humphrey. “Our VA&VT Trial. Voice Analytics for Regtech and compliance.

Analytics 40

Analytics Banking Sales Technology 40

Call Journey

SEPTEMBER 22, 2019

Our analytics solution can help companies dig into conversations occurring within their voice traffic and spot conduct risk in a high powered, scalable way covering all of their customer voice interactions” said Humphrey. “We VA&VT Trial.

Analytics 40

Analytics Banking Sales Marketing 40