Playvox
MARCH 12, 2024
Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. For contact centers, this means a next generation of high-definition customer experiences that will differentiate the most successful global brands.
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DMG Consulting
OCTOBER 6, 2023
Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.
Global Response
MARCH 18, 2022
How improving your call center customer experience improves the customer journey. Although customer service may seem like just a small part of the customer’s experience, their experience with your call center or contact center actually impacts the entire customer journey. Collect and improve on customer feedback and data.
Global Response
MARCH 1, 2022
The call center for this business handles a large volume of incoming customer service calls, often related to membership or subscription questions, technical support or general customer service inquiries. needing to speak to a manager), or dialed the wrong department. Average abandonment rate.
Customer Service Life
MAY 15, 2017
At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. Workforce management is a big deal in contact centers. NextCaller.
Taylor Reach Group
SEPTEMBER 29, 2020
The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Customer Relationship Management (CRM).
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