Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

Comm100

JANUARY 25, 2018

For a truly holistic approach that will highlight all aspects of your business that can be improved, you also need to survey your employees. Perhaps you have been losing employees recently, or you are noticing that the morale they once had is slowly diminishing for no apparent reason. Inform Them Beforehand.

Surveys 41

Surveys Feedback Morale Employee engagement 41

Fonolo

SEPTEMBER 28, 2021

The Contact Center Guide to Managing Spikes in Call Volume. Why strong call center management is important. According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. Remember the acronym S.M.A.R.T

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Fonolo

JUNE 15, 2021

Plus, every time an employee leaves, they risk lowering their call center’s morale, threatening the engagement of the staff who are left behind. How to Foster Agent Engagement in a Hybrid Contact Center. Engaged contact center staff are “present,” active participants in their daily work.

Call Center 115

Call Center Contact Center Metrics Morale 115

SharpenCX

FEBRUARY 25, 2020

Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. And, this hurts you, team morale, and your customers. Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth.

Call Center 76

Call Center Morale Metrics Abandon rate 76

BlueOcean

OCTOBER 4, 2021

For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62