Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Contact center software 52

Contact center software Banking Contact Center Finance 52

NobelBiz

OCTOBER 2, 2023

In the domain of contact centers, the paramount focus lies in ensuring streamlined and effective communication with clients. When approached from a contact center perspective, these systems not only manage and monitor customer inquiries but also harmonize the operational flow, thereby optimizing customer experience.

Contact Center 105

Contact Center Contact center software Multi-channel support Chatbots 105

Brad Cleveland Blog

FEBRUARY 24, 2015

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC.

Customer Support 20

Customer Support Multi-channel support Customer Service Contact Center 20

Brad Cleveland Blog

FEBRUARY 24, 2015

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC.

Customer Support 20

Customer Support Multi-channel support Customer Service Contact Center 20

Brad Cleveland Blog

JUNE 6, 2014

Is your organization waking up to the complexities of providing social media customer support? An interview that I did with Salesforce.com provides answers to many common questions about social media customer support. You can read the full interview here.

Customer Support 20

Customer Support Multi-channel support Contact Center Call Center 20

Brad Cleveland Blog

JUNE 6, 2014

Is your organization waking up to the complexities of providing social media customer support? An interview that I did with Salesforce.com provides answers to many common questions about social media customer support. You can read the full interview here.

Customer Support 20

Customer Support Multi-channel support Contact Center Call Center 20

Hodusoft

FEBRUARY 8, 2024

If you are a professional service provider, you can understand how demanding it can be from a customer service perspective for any small or mid-sized business that’s serving just ten clients. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. Now what really is a call center? A traditional call center focuses primarily on voice calls.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Brad Cleveland Blog

MAY 13, 2014

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Customer Support 20

Customer Support Multi-channel support Contact Center Call Center 20

Brad Cleveland Blog

MAY 13, 2014

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Customer Support 20

Customer Support Multi-channel support Contact Center Call Center 20

Kayako

JANUARY 5, 2017

Customers value the quality of customer service as much as price and quality of products. According to an American Express study , “Americans will spend 9% more with companies that provide excellent service.” Recent trends in customer service show that companies can delight their customers while generating revenues.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38

Brad Cleveland Blog

MAY 19, 2014

A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.

Customer Support 20

Customer Support Technology Multi-channel support Customer Experience 20

Brad Cleveland Blog

MAY 19, 2014

A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.

Customer Support 20

Customer Support Technology Multi-channel support Customer Experience 20

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Image Source: Statista.com.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

JustCall

APRIL 5, 2023

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Numbers aside, the customer reviews for CloudCall can expose some pressing issues such as incorrect billing, poor customer support, or loss of connectivity.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

Netomi

NOVEMBER 8, 2021

A help desk (or service desk) is case management software that helps companies receive, assign, resolve and analyze customer service tickets or queries from internal audiences (IT or HR). Every company that prioritizes their customer experience should consider a help desk, even small businesses. What is a help desk?

Chatbots 52

Chatbots Enterprise Self service CRM 52