contact center workforce Feedback Gamification Personalization 
Noble Systems
AUGUST 8, 2019
According to a recent study by GlobalWorkplaceAnalytics.com, at-home workers typically save businesses $11,000/per person per year. Perhaps the biggest being — how to motivate, drive optimal performance and engage a remote workforce? Gamification can help right from the start. Not the case with gamification.
CSM Magazine
MAY 22, 2024
Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”
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DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.
DMG Consulting
APRIL 16, 2019
of capturing feedback from customers. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics. Speech and text analytics are being enhanced with predictive analytics capabilities to enrich and personalize each customer interaction.
Noble Systems
SEPTEMBER 8, 2020
Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members. Training and coaching have never been more vital to success.
Aspect
JANUARY 21, 2019
Easy, remote access to key contact center workforce management tools : Mobile apps allows agents to easily change their schedules and let supervisors easily manage agent schedules…from anywhere. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.
Noble Systems
SEPTEMBER 29, 2020
But when used collectively, the WFO suite helps coordinate separate but connected processes, such as schedule management, quality and training, and rewards and recognition, on an agent-by-agent basis, delivering an experience that can be personalized to target the different needs of each user. Workforce Management. Gamification.
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