Playvox

SEPTEMBER 19, 2022

The need to get more from the same resources is just one of the reasons I’m so enthusiastic about our recent press announcement touting our announcement of AutoQA, an AI-based SaaS product designed to improve the efficiency of Quality Assurance (QA) efforts. You may be wondering how something like AutoQA can improve efficiency.

Quality management 80

Quality management Management Contact Center Benchmark 80

Playvox

NOVEMBER 18, 2021

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution? Easily integrate with other solutions.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

JustCall

MARCH 9, 2023

Customer contact center software are simple solutions that automate the key processes, workflows, and operations of your contact center. Such solutions help your business deliver quicker and higher quality services to customers without engaging too many call agents.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Aspect

SEPTEMBER 28, 2017

The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

DMG Consulting

SEPTEMBER 30, 2021

The story of this market is explained not by the pandemic but by the digital transformation and migration of contact center solutions to the cloud, both of which were accelerated by COVID-19. Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6, Changing Buyer Expectations. million in 2020.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

NobelBiz

AUGUST 3, 2021

On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance. This is where solutions that make use of the cloud’s capabilities shine.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Dialer 360

OCTOBER 12, 2018

With comprise a conventional contact center. Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Business can expect to manage more calls with fewer reps. One of the best advantage, a cloud contact center solution. Including PBX.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20