contact center solutions Interactive Voice Response Morale Quality management 
Playvox
JANUARY 13, 2022
In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model.
Enghouse Interactive
APRIL 13, 2021
The investments made to achieve this rapid transition have been significant, and organizations will look to maximize the benefits that they, their customers, and employees can extract from them, until the next transformational crisis.
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Enghouse Interactive
JULY 29, 2021
Today, customers expect helpful, accurate, and insightful responses from empowered agents that can resolve any situation, on the first call. Call Recorders Can Save You from Disaster. Customer experience (CX) expectations have changed. All this while new regulations and obligations rapidly accelerate business process change.
Enghouse Interactive
JULY 7, 2021
Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than as a normal course of business. While expectations are that all agents will adhere to call scripts, manage conflicts, and comply with regulations while treating customers with empathy.
Enghouse Interactive
OCTOBER 12, 2021
Focus on Speed, Empathy, Convenience.
Enghouse Interactive
OCTOBER 19, 2020
AI Makes It Possible (Blog Series). Constant Learning Improves AI Recommendations.
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